Training
Conflict & Negotiation Resolution Skills
Learn how to help employees develop a full understanding of the talents (and “non talents”) that will drive their careers |
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The ability to resolve workplace conflict is a key differentiator for the ability of any group of individuals to function as a team. Research shows that high performing teams actually experience regular conflict, although conversations remain respectful and solution-orientated. On the other hand, teams that lack a basis for conflict resolution are less likely to hold each other accountable and struggle to achieve high levels of performance. Fortunately, conflict resolution skills can be readily learned by most people, and the tools can be used effectively even when the other party has no specific conflict resolution skills.
This program focuses intensively on skills practice, so that participants build a high level of confidence in the tools they learn before leaving the room.
Objective
- Resolve workplace conflict in a way that optimises both the solution and the relationship
Results you can expect
- Stronger relationships with others
- Greater ability to positively influence people
- Improved ability to problem solve with others
- Negotiated outcomes that are perceived as win-win by all parties
- A shift from superficial to systemic solutions
Target audience
- This program is applicable to all audiences
Time commitment
- This program is available in half or full-day formats, or as a precursor to team-building facilitations
Target audience
- This program is applicable to all audiences
Time commitment
- This program is available in half or full-day formats, or as a precursor to team-building facilitations
Key focus areas
- Assessment of your personal biases when approaching conflict
- Building trust
- Picking your battles
- Assertiveness without aggressiveness
- Active listening skills
- Collaborative problem solving
- Dealing with unfair tactics